Last Updated: [25.01.25]
At Paprika, we take pride in delivering fresh, high-quality food products from Zakarpattia to your doorstep. Due to the perishable nature of our products, we have a tailored returns and refunds policy to ensure fairness and safety for both our customers and our business. Please review the policy below carefully.
1. Eligibility for Returns
1.1. Timeframe: You may request a return or refund within [14] days of delivery.
1.2. Condition: Products must be unopened, in their original packaging, and stored properly (e.g., refrigerated if required).
1.3. Proof of Purchase: A receipt or order number is required for all returns.
2. Non-Returnable Items
Due to the perishable nature of our products, the following items cannot be returned or refunded unless they are defective or incorrect:
- Perishable Goods: Dairy products, smoked meats, fresh honey, and other items with a short shelf life.
- Opened or Used Items: For safety reasons, we cannot accept returns of opened or partially consumed products.
- Custom or Personalized Orders: Items made to order cannot be returned unless defective.
3. Defective or Incorrect Items
3.1. Reporting: If you receive a defective, spoiled, or incorrect item, contact us immediately at [Insert Contact Information].
3.2. Documentation: Provide photos of the product and packaging to help us assess the issue.
3.3. Resolution: We will offer a replacement or full refund, including return shipping costs if applicable.
4. Refunds
4.1. Processing Time: Refunds will be processed within [X] business days after we confirm the issue.
4.2. Refund Method: Refunds will be issued to the original payment method.
4.3. Deductions: Shipping costs are non-refundable unless the item is defective or incorrect.
5. Exchanges
5.1. Availability: Exchanges are subject to product availability and are only offered for defective or incorrect items.
5.2. Process: Contact us to initiate an exchange. You may need to return the original item before the replacement is shipped.
6. Cancellations
6.1. Before Shipping: You may cancel your order before it is shipped by contacting us.
6.2. After Shipping: If the order has already been shipped, you may return it following our return policy, but perishable items cannot be returned unless defective.
7. International Orders
7.1. Customs Duties: Customers are responsible for any customs duties or taxes incurred during the return process.
7.2. Shipping Costs: Return shipping costs for international orders are the customer’s responsibility.
8. Food Safety and Storage
8.1. Proper Storage: Customers are responsible for storing products according to the instructions provided (e.g., refrigeration).
8.2. Expiration Dates: Please check expiration dates upon delivery and consume products before they expire.
9. Contact Us
If you have any questions about our Refund and Returns Policy, please contact us at:
- Email: [Insert Email Address]
- Phone: [Insert Phone Number]
- Address: [Insert Physical Address]